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Program Cancellation and Refund Policy

The Deposit

The deposit is non-refundable under any circumstances. This is because iXperience has a limited number of Participants it can accept and has incurred costs planning the Program.

Program or Skills Development Course Cancellation by iXperience

iXperience reserves the right to refuse your Program application prior to the payment of the deposit and/or cancel a Program or skills development course for any reason in its sole discretion.

In the event that a Program or skills development course is cancelled by iXperience at whatever time, iXperience will notify you as soon as practically possible in writing.

If the cancellation of a course and/or Program was in the reasonable control of iXperience, we will work with you to refund you the amount that you’ve already paid for the Program, within 40 (forty) working days.

If the cancellation of a course and/or Program was not in iXperience’s reasonable control, such as governmental restrictions or instances of force majeure, we will work to refund you the amount that you’ve already paid for the Program, less non-recoverable costs and the deposit, within 40 (forty) working days.

You have no further claim against iXperience for any loss or damage incurred as a result of this cancellation, whether direct, indirect or consequential.

Program Cancellation by the Participant

In the event that you no longer want to attend the Program and let iXperience know in writing more than 20 (twenty) working days prior to the arrival day of the Course, we will work with you to refund:

  • the Fee amount that has been paid to iXperience, excluding the deposit, if you furnish iXperience with valid reasons and legitimate documentation for your withdrawal from the Program, such as severe illness or a death in the family; or
  • the amount you have paid of the Fee, if any, once 30% of the total Fee and the deposit have been deducted, if we do not accept the reason for your cancellation.

In the event that you cancel your attendance 20 (twenty) working days or less prior to the commencement of the Program or during the Program, you will still be responsible to pay us the full Program fee because all Program preparations have been made and iXperience cannot replace your spot in the Program.

Program Switch

In the event that you elect to switch courses or a Program, iXperience will refund you the monetary difference between the two Programs, less any deposit paid, within 40 (forty) days.

Airline Tickets and Travel Documentation

In no instance whatsoever will iXperience be responsible to pay you for any flight costs, visa application costs or incidental costs incurred by you due to a cancellation of the Program or course by you or iXperience, for whatever reason, and in any time period.

Your placement in the Program is unique and you cannot transfer your spot to another person without iXperience’s express prior written consent.